Privacy Policy — 7u799

1. Information We Collect

7u799 collects personal data in several ways: directly from you when you register or use the platform, automatically through your use of the site, and on occasion from third-party sources such as payment processors and identity verification services. The categories of personal data we collect are described below.

1.1 Information You Provide Directly

When you create a 7u799 account or interact with our support team, you may provide us with the following personal information:

• Identity data: Full legal name, date of birth, gender, nationality, and national identification number or passport number (collected during KYC verification).
• Contact data: Email address, mobile phone number, and residential address.
• Financial data: Mobile financial service account references (bKash, Nagad, Rocket, Upay), bank account details, and transaction history associated with your 7u799 account.
• Account credentials: Username and encrypted password. We do not store passwords in plain text.
• Communications data: Messages, queries, and attachments you send to 7u799 through live chat, email, or WhatsApp support channels.
• Verification documents: Copies of government-issued ID, proof of address documents, and payment method ownership evidence submitted for KYC purposes.

1.2 Information Collected Automatically

When you use the 7u799 platform, certain technical and behavioural data is collected automatically to enable the service and protect against fraud:

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and language settings.
• Usage data: Pages visited, games played, time spent on each section, click patterns, scroll depth, and referring URLs.
• Transaction data: Deposit and withdrawal timestamps, amounts, payment methods used, and game session records including wager amounts and outcomes.
• Cookie and tracking data: Session identifiers, preference cookies, and anonymised analytics data. See Section 5 for full details on our cookie use.
• Geolocation data: General location derived from your IP address. We do not collect precise GPS coordinates.

1.3 Information from Third Parties

In certain circumstances, 7u799 may receive personal data about you from third-party sources, including:

• Payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard, and approved banks) who confirm the status and ownership of payment transactions.
• Identity verification and anti-fraud service providers who assist us in confirming the accuracy of KYC documents you submit.
• Game content providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, who may transmit session and outcome data to our platform systems.

2. How We Use Your Data

7u799 uses the personal data we collect for specific, clearly defined purposes. We do not use your data in ways that are incompatible with the purposes stated below without first notifying you and, where required, obtaining your consent.

You may withdraw consent for promotional communications at any time by contacting our support team or by following the unsubscribe instructions included in any marketing message. Withdrawal of consent for marketing does not affect the lawfulness of processing carried out before your withdrawal.

3. Legal Basis for Processing

7u799 processes personal data only where there is a valid legal basis for doing so. The primary legal grounds on which we rely are as follows:

3.1 Contract Performance

The majority of data processing on the 7u799 platform is necessary to perform the contract between us and you — that is, to provide you with casino games, sports betting services, and payment processing in BDT. Without this processing, we cannot deliver the service you have signed up for.

3.2 Legal Obligation

Certain processing activities, particularly identity verification (KYC), anti-money-laundering checks, and record-keeping of financial transactions, are required by applicable law and regulations. We are obliged to carry out this processing regardless of your preferences.

3.3 Legitimate Interests

We process some data on the basis of our legitimate interests as a platform operator, provided those interests are not overridden by your rights and interests. Legitimate interest processing at 7u799 includes fraud detection, platform security, abuse prevention, and internal analytics used to improve game performance and user experience.

3.4 Consent

Where we rely on consent — such as for sending you promotional offers about bonuses, seasonal tournaments (BPL, IPL, T20 World Cup) or special events — we will seek your explicit agreement at the point of collection and will respect any withdrawal of that consent promptly.

4. Data Sharing and Disclosure

7u799 does not sell or rent your personal information to any third party. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

4.1 Payment Service Providers

To process deposits and withdrawals in BDT, we share relevant financial and identity data with our approved payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and card processors operating under Visa and Mastercard schemes. These providers are bound by their own privacy and data security obligations and may only use your data to process the specific transaction.

4.2 Identity Verification Partners

We use third-party KYC and anti-fraud verification services to confirm the identity of players and to comply with applicable regulations. These services receive copies of the documents you submit and return a verification result to 7u799. They are contractually prohibited from using your data for any other purpose.

4.3 Game Content Providers

Games on 7u799 are supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive a session token and anonymised player identifier to deliver the game experience. They do not receive your full name, contact details, or payment information.

4.4 Technology and Infrastructure Providers

We use cloud hosting, cybersecurity, and analytics technology providers to operate the 7u799 platform. These providers act as data processors on our behalf under contractual terms that restrict their use of your data to the provision of the contracted service only.

4.5 Legal and Regulatory Disclosure

7u799 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, a valid legal order, or to protect the rights, property, or safety of 7u799, its players, or the public. We will notify you of any such disclosure where we are legally permitted to do so.

5. Cookies and Tracking Technologies

7u799 uses cookies and similar tracking technologies on its platform to enable core functionality, maintain your session, and gather anonymised analytics data to improve the player experience. This section explains what cookies we use and how you can manage them.

5.1 Types of Cookies We Use

5.2 Managing Cookies

Most web browsers allow you to view, manage, and delete cookies through their settings menu. You may block all non-essential cookies through your browser preferences. Please note that disabling functional cookies may affect certain features of the 7u799 platform, including session persistence and personalisation settings.

For mobile users accessing 7u799 on Android or iOS, cookie management options are available within the settings of your mobile browser application. Clearing your browser cache will remove all stored cookies associated with the 7u799 platform.

6. Data Retention

7u799 retains your personal data for only as long as is necessary to fulfil the purposes for which it was collected, to provide you with our services, or to comply with our legal obligations. The retention periods we apply are set out below.

• Active account data: Retained for the full duration of your account's active status plus a period of 5 years following account closure, in compliance with applicable financial record-keeping requirements.
• KYC verification documents: Retained for a minimum of 5 years from the date of submission, in line with anti-money-laundering regulatory requirements.
• Transaction records: Retained for 5 years from the date of the transaction to support financial audit trails and dispute resolution.
• Customer support communications: Retained for 2 years from the date of the last interaction to allow for follow-up enquiries and quality review.
• Marketing preferences and consent records: Retained for the duration of your account and for 2 years following account closure.
• Anonymised analytics data: May be retained indefinitely in aggregated, non-identifiable form for platform improvement purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Where deletion is not immediately possible due to technical constraints (such as data held in backup systems), we will isolate the data from active processing until deletion can be performed.

7. Data Security

Protecting your personal data against unauthorised access, loss, or disclosure is a core operational priority for 7u799. We maintain a comprehensive set of technical and organisational security measures, including:

• SSL/TLS encryption: All data transmitted between your device and our servers is encrypted in transit using industry-standard SSL/TLS protocols.
• Encrypted storage: Sensitive data including passwords (stored as salted hashes) and financial identifiers are encrypted at rest within our databases.
• Access controls: Access to personal data is restricted on a strict need-to-know basis. 7u799 staff are granted system access only to the data categories required to perform their specific role.
• Two-factor authentication: 7u799 supports two-factor authentication (2FA) for player account access and applies it mandatorily for all internal staff accessing administration systems.
• Intrusion detection: We operate continuous automated monitoring systems to detect and alert on anomalous login behaviour, unusual transaction patterns, and potential security breaches.
• Penetration testing: Our platform undergoes periodic security assessments conducted by independent security professionals to identify and remediate vulnerabilities.

Despite these measures, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a high risk to your rights, 7u799 will notify affected players without undue delay and will take all reasonable steps to contain and remediate the incident.

8. Your Privacy Rights

As a 7u799 player, you have a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights in a timely and transparent manner. The rights available to you are as follows:

• Right of access: You may request a copy of the personal data 7u799 holds about you, along with information about how it is being used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: In certain circumstances, you may request that we delete your personal data. Note that this right is subject to our legal obligations — we may be required to retain certain data (such as transaction records) regardless of your request.
• Right to restrict processing: You may request that we limit the way we use your data while a request for rectification or erasure is being assessed.
• Right to data portability: You may request a structured, machine-readable copy of the personal data you have provided to 7u799 for the purpose of transferring it to another service provider.
• Right to object: You may object to processing based on legitimate interests or to the use of your data for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

How to Exercise Your Rights

To exercise any of the rights listed above, please contact the 7u799 data support team by writing to [email protected] with the subject line "Privacy Rights Request". Please include your registered username and a clear description of the right you wish to exercise. We will acknowledge your request within 48 hours and provide a substantive response within 14 calendar days.

We may need to verify your identity before processing a privacy rights request to ensure we do not disclose or delete personal data belonging to another individual.

9. Third-Party Services

The 7u799 platform integrates with a number of third-party services to deliver a complete online casino and sports betting experience to players across Bangladesh. This section describes our approach to data sharing with those services and the limitations we impose.

9.1 Game Studios

Live casino games, slots, and crash games on 7u799 are powered by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game, a session token is passed to the relevant studio's servers to initiate and manage your game session. Studios receive only the minimum data necessary to run the game and record the outcome. They do not receive your payment information or full personal profile.

9.2 Payment Gateways

Transactions conducted in BDT via bKash, Nagad, Rocket, Upay, or any bank transfer or card channel are processed through the respective payment provider's own infrastructure. 7u799 does not store full card numbers or mobile banking PINs. Payment providers process your transaction data in accordance with their own published privacy policies, which govern their independent data practices.

9.3 Analytics Services

7u799 uses internal and third-party analytics tools to understand how the platform is used and to identify areas for improvement. Any data shared with analytics providers is aggregated and anonymised wherever possible. Individual player identifiers are not passed to analytics platforms in identifiable form.

10. Changes to This Policy

7u799 reviews and updates this Privacy Policy periodically to reflect changes to our data practices, applicable regulations, or the services we offer. When material changes are made — meaning changes that significantly affect how we use your data or the rights available to you — we will notify registered players via a platform announcement or direct communication to your registered email address.

The "Effective Date" shown at the top of this policy indicates when the current version came into force. We recommend reviewing this page periodically to stay informed of any updates. The version of this Privacy Policy in effect at the time you use the platform governs our data processing for that session.

Your continued use of the 7u799 platform following publication of an updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with a material change, you may request account closure in accordance with the process described in our Terms & Conditions.

For any questions, concerns, or requests relating to this Privacy Policy or the way 7u799 handles your personal data, please contact our support team:

• Email: [email protected] (subject: "Privacy Enquiry")
• Live Chat: Available 24/7 directly on the 7u799 platform
• WhatsApp (text only): +880 1700-000000 — available 09:00–23:00 BST (UTC+6) daily