Terms & Conditions — 7u799

1. Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and 7u799 ("the Platform", "we", "us", "our") governing your access to and use of all services provided through the 7u799 website and any associated mobile interface accessible at 7u799.app and its subdomains.

By completing the registration process, depositing funds, placing any wager, accessing any game, or otherwise using any feature of the 7u799 platform, you unconditionally accept and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

If you do not agree with any provision of these Terms, you are required to cease all access to and use of the 7u799 platform forthwith. We reserve the right to deny or revoke access to any user who does not comply with these Terms.

2. Eligibility and Age Restriction

Access to and use of the 7u799 platform is strictly limited to individuals who meet all of the following eligibility criteria:

• You are at least 18 years of age at the time of registration and at all times while using the platform.
• You are using the platform on your own behalf and not on behalf of any other person or entity.
• You are legally capable of entering into a binding agreement under applicable law.
• You are not a resident of any jurisdiction where online gambling is prohibited by law.
• You are not a current employee, director, officer, contractor, or immediate family member of a 7u799 employee in a role with access to platform operations.

7u799 applies a strict 18+ age policy without exception. We reserve the right to request proof of age at any stage of the registration or verification process. Such documents may include a national identification card, passport, or other government-issued photo identification.

7u799 complies with responsible gaming standards and cooperates with any lawful request from guardians or family members who have reason to believe a minor has gained access to the platform.

3. Account Registration and Verification

3.1 Registration Requirements

To access real-money gaming services on 7u799, you must create a registered account by providing accurate, current, and complete information including your full legal name, date of birth, valid email address, mobile number, and preferred payment method. You agree to keep this information current and accurate at all times.

Each player is permitted to hold only one registered account on the 7u799 platform. Opening multiple accounts — whether under the same identity or different identities — is strictly prohibited and will result in the suspension of all associated accounts and forfeiture of any balances held within them.

3.2 Know Your Customer (KYC) Verification

7u799 may require identity verification at any point, including but not limited to upon registration, upon first withdrawal request, when a cumulative deposit threshold is reached, or when unusual account activity is detected. Verification documents typically requested include:

• Government-issued photo identification (National ID card or passport)
• Proof of address (utility bill, bank statement, or official correspondence dated within 90 days)
• Proof of payment method ownership (screenshot or statement confirming the bKash, Nagad, or bank account belongs to the registered player)

Failure to provide requested verification documents within the timeframe specified by the support team may result in temporary suspension of withdrawal rights until compliance is achieved. 7u799 reserves the right to withhold processing of any withdrawal pending satisfactory completion of the KYC process.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your username, password, and any OTP codes sent to your registered mobile number. You must not share your credentials with any third party. 7u799 staff will never ask you for your password under any circumstances.

You agree to notify 7u799 support immediately via live chat or by writing to [email protected] if you become aware of or suspect any unauthorised access to or use of your account. 7u799 accepts no liability for losses arising from your failure to maintain credential security.

4. Deposits and Withdrawals

4.1 Supported Payment Methods

7u799 supports deposits and withdrawals exclusively in Bangladeshi Taka (BDT, ৳) via the following approved payment channels:

• Mobile Financial Services: bKash, Nagad, Rocket, Upay
• Bank Transfer: Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and other approved Bangladeshi banks
• Cards: Visa and Mastercard (subject to issuing bank approval)

The minimum deposit amount is ৳200. Minimum withdrawal amounts and processing times vary by method and are displayed within the cashier section of the platform at the time of transaction.

4.2 Deposit Processing

Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to your 7u799 account balance within seconds of a successful transaction. Bank transfers and card deposits may take longer depending on the processing times of the originating institution. 7u799 does not charge deposit fees, though your payment provider may apply their own transaction charges.

4.3 Withdrawal Processing

Withdrawals are processed to the same payment method used for the most recent deposit, subject to available withdrawal options on your account. Verified accounts in good standing typically receive bKash and Nagad withdrawals within 15 to 30 minutes. Bank transfer withdrawals may take 1 to 3 business days. 7u799 reserves the right to conduct additional verification checks before processing any withdrawal.

4.4 Withdrawal Conditions

The following conditions apply to all withdrawal requests:

• KYC verification must be complete before the first withdrawal is processed.
• Any active bonus funds must satisfy their applicable wagering requirements before the associated balance becomes withdrawable.
• 7u799 reserves the right to delay or withhold a withdrawal if there is reasonable suspicion of fraudulent activity, money laundering, or a breach of these Terms pending investigation.
• Withdrawals will not be processed to third-party accounts. The payment method used for withdrawal must belong to the registered account holder.

5. Bonuses and Promotions

5.1 General Bonus Terms

7u799 offers a range of bonuses and promotional incentives to eligible registered players, including welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to the Bangladesh cricket calendar, Eid, Pohela Boishakh, and other local occasions. All bonuses are subject to the specific terms published at the time of the offer.

Unless explicitly stated otherwise in individual promotion terms, the following general conditions apply to all bonuses awarded on the 7u799 platform:

• Bonus funds and any winnings derived from them are subject to a minimum wagering requirement before they become eligible for withdrawal. The applicable wagering multiplier is stated in each promotion's specific terms.
• Bonuses are awarded on a per-player, per-promotion basis. Claiming the same promotion through multiple accounts constitutes bonus abuse.
• 7u799 reserves the right to cancel a bonus at any time if there is evidence of misuse, exploitation of promotional conditions, or breach of these Terms.
• Free spin winnings are credited as bonus funds and subject to wagering requirements unless individual promotion terms state otherwise.
• Bonuses have an expiry period. Any bonus balance not wagered through within the stated period will be forfeited automatically.

5.2 Bonus Abuse

7u799 employs automated and manual monitoring systems to detect bonus abuse, including but not limited to: hedging bets to reduce wagering contribution, placing low-risk bets designed specifically to meet wagering requirements without genuine play, using multiple accounts to claim the same bonus, and any coordinated strategy designed to exploit promotional terms.

Where bonus abuse is identified, 7u799 reserves the right to cancel the bonus, void associated winnings, suspend the account pending investigation, and permanently close the account if the abuse is confirmed.

6. Betting and Gaming Rules

6.1 General Wagering Rules

All bets and wagers placed on the 7u799 platform are subject to the specific rules of the relevant game or sports market. Players are responsible for understanding the rules of each game or betting market before placing a wager. Game rules are accessible within each game's interface or information page.

Minimum and maximum bet limits apply to all games and betting markets. These limits are displayed within the game interface or sportsbook market at the time of placement and may vary by game type, market, and player account tier.

6.2 Sportsbook Rules

Sports bets are settled according to the official result declared by the relevant governing body (e.g., Bangladesh Cricket Board, ICC, FIFA). In the event of a match abandonment, postponement, or cancellation, bets will be settled in accordance with the specific rules for the affected sport and market, which are published in the sportsbook help section.

In-play bets are accepted subject to the availability of live data feeds. 7u799 reserves the right to suspend in-play markets at any time without prior notice. Bets accepted before a market suspension remain valid unless the underlying event is cancelled.

6.3 Software Errors and Malfunctions

In the event of a software malfunction, communication failure, or system error that affects the outcome of a game or wager, 7u799 reserves the right to void the affected bets and return stakes to the players involved. This applies to all game types including slots, live casino, and crash games. Winnings derived from a demonstrably erroneous game outcome are not payable.

7. Responsible Gaming Policy

7u799 is firmly committed to responsible gaming. We believe that gambling should be a form of entertainment and must never become a source of financial hardship or personal harm. The following tools are available to all registered players and can be activated at any time through the account settings or by contacting support via live chat:

• Deposit Limits: Set daily, weekly, or monthly caps on the total amount you can deposit into your 7u799 account.
• Session Time Reminders: Configure notifications that alert you when you have been playing for a specified continuous period.
• Time-Out: Temporarily suspend your account for a period of 24 hours, 7 days, or 30 days.
• Self-Exclusion: Request a longer-term exclusion of 6 months, 1 year, or permanent closure of your account from all gaming activity.
• Reality Check: Periodic on-screen summaries of your session activity including net wagering and time spent.

7u799 enforces its 18+ age policy strictly and will act on any credible report that an underage person has accessed the platform. If you believe gambling is negatively affecting your finances, relationships, or mental health, we strongly encourage you to contact our support team immediately or visit our dedicated Responsible Gaming page for further guidance.

8. Prohibited Conduct

The following activities are strictly prohibited on the 7u799 platform. Engaging in any prohibited conduct will result in immediate account suspension, permanent closure, forfeiture of account balance, and may be reported to relevant authorities where applicable:

• Registering more than one account on the platform, whether under your own identity or a false identity.
• Providing false, misleading, or fraudulent information at any stage of registration or verification.
• Using the platform for any purpose connected to money laundering, terrorist financing, or any other financial crime.
• Using automated betting software, bots, scripts, or any other non-human tools to place or manage wagers.
• Colluding with other players to gain an unfair advantage in any game or betting market.
• Exploiting software bugs, errors, or technical vulnerabilities to generate winnings that would not otherwise have been achievable.
• Placing bets on behalf of another person (whether registered or unregistered on the platform) without their knowledge or consent.
• Engaging in any form of matched betting, arbitrage betting, or systematic exploitation of bonus terms that 7u799 determines to be inconsistent with genuine recreational play.
• Attempting to access or interfere with the accounts of other players or 7u799's administrative systems.
• Using a VPN, proxy, or any other technical means to disguise your location or identity for the purpose of circumventing platform restrictions.

7u799 reserves the right to determine, at its sole discretion, whether any conduct constitutes a violation of these Terms. Decisions made in this regard are final subject to any formal dispute process outlined in Section 12.

9. Account Suspension and Closure

9.1 Suspension by 7u799

7u799 reserves the right to suspend or restrict any player account at any time and without prior notice if we have reasonable grounds to believe that:

• The account holder has breached any provision of these Terms.
• The account is being used for fraudulent, criminal, or abusive purposes.
• Verification documents have not been provided within the requested timeframe.
• The account is the subject of a dispute, chargeback, or reversal by a payment provider.
• Unusual or suspicious betting patterns have been detected that require investigation.

During a suspension, the account holder will be unable to place wagers, make deposits, or request withdrawals. Funds held in a suspended account will remain secure pending the outcome of any investigation.

9.2 Closure by the Player

Players may request voluntary account closure at any time by contacting 7u799 support via live chat or by writing to [email protected]. Upon receipt of a closure request, any remaining balance (after deduction of applicable bonus amounts that do not meet withdrawal conditions) will be returned to the player's verified payment method within a reasonable timeframe.

9.3 Effect of Closure

Upon account closure — whether voluntary or initiated by 7u799 — the player's access to the platform ceases immediately. Historical transaction records are retained in accordance with our data retention policy as described in the Privacy Policy. A closed account may not be reopened without express written approval from the 7u799 compliance team.

10. Limitation of Liability

To the fullest extent permitted by applicable law, 7u799 and its officers, directors, employees, contractors, and affiliates shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or in any way connected with:

• Your use of or inability to use the platform or any of its services.
• Any interruption, suspension, or termination of the platform, whether planned or unplanned.
• Unauthorised access to or alteration of your data resulting from your failure to maintain account security.
• Any errors, omissions, or inaccuracies in game outcomes, odds, or market data.
• Losses arising from your reliance on any information published on the platform.
• Delays in deposit crediting or withdrawal processing caused by third-party payment providers including bKash, Nagad, Rocket, or any banking institution.

7u799 provides the platform and all associated services on an "as available" basis. We do not warrant that the platform will be uninterrupted, error-free, or free from technical issues at all times. Scheduled and emergency maintenance periods may affect platform availability.

Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be lawfully excluded.

11. Amendments to These Terms

7u799 reserves the right to revise, update, or replace any part of these Terms & Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised effective date. For changes that are material in nature — meaning they significantly affect player rights or obligations — 7u799 will provide notice via a platform-wide announcement or by direct communication to registered players where practicable.

Your continued use of the 7u799 platform following publication of any updated Terms constitutes your acceptance of the changes. If you do not agree with revised Terms, you must stop using the platform and may request account closure in accordance with Section 9.2 above.

It is your responsibility to review these Terms periodically to stay informed of any changes. 7u799 recommends checking this page each time you make a deposit or claim a promotional offer.

12. Governing Law and Disputes

These Terms & Conditions are governed by and construed in accordance with applicable law. 7u799 operates as an online platform serving the Bangladesh market and endeavours to comply with all applicable regulations relevant to its operations and player base.

In the event of any dispute arising out of or in connection with your use of the 7u799 platform, these Terms, or any transaction conducted through the platform, we encourage you to contact our support team in the first instance. The majority of account and transaction disputes are resolved promptly through our customer support channels:

• Live Chat: Available 24/7 directly on the platform — fastest channel for urgent matters.
• Email: [email protected] — for detailed written complaints; responses typically within 4 hours during peak hours.
• WhatsApp (text only): +880 1700-000000 — available 09:00–23:00 BST (UTC+6) daily.

Formal complaints should be submitted in writing to [email protected] with the subject line "Formal Complaint" along with your registered account username, a clear description of the dispute, and any supporting documentation. 7u799 will acknowledge receipt of a formal complaint within 48 hours and aim to provide a final response within 14 calendar days.